How MHO works

Find details of our departments and the service standards we work to.

Departments

These pages hold information about our departments, about what our different departments do and how to contact us. Click on the following for more detailed information on the teams below...

Customer Service Standards

MHO is committed to providing a helpful and polite service and making it easy for you to get in touch with us

Complaints Procedure

Metropolitan Home Ownership is committed to providing a high quality of service to all our residents and customers. We recognise that from time to time we do not get things right and so the following information sets out what to do if you want to make a complaint.