The current economic climate has focussed our organisation on efficiency as we strive to provide the best value for money to you, our customers.
Highlights include:
- We achieved a surplus of £2.8 million from a turnover of £6.4 million delivered by robust cost control, efficiency improvements and the winning of more revenue contracts.
- We helped 1,300 households buy an affordable home through our equity loans scheme, MyChoiceHomeBuy, at an average grant rate of 18 per cent. Over 50 per cent of these homes were three or more bedrooms.
- Our MyChoiceHomeBuy programme generated over 3,000 additional sales through property chains, adding vital sales turnover to our local housing markets and relief for householders needing to sell.
- Through mortgage rescue or debt advice services we helped 60 households to stay in their home.
- We helped 300 households buy a new home and maintained a very good sales performance in London despite challenging market conditions.
- We helped eight households buy a home using Sharia compliant mortgage finance.
- We won and retained our HCA contract to market and process applications in London for the affordable home ownership and rental market, keeping our bid success rate over the last nine years at 100 per cent.
- We won the contract to run the HCA’s National Homebuy Agent contract, which includes the asset management of affordable home ownership grant allocations from 1 April 2009.
We recognise that whilst excellent performance is important, feedback from our residents is a true reflection of how we are doing so we always look for new ways to engage with you in your local community.