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My Choice Homebuy Complaints

We aim to provide a high level of satisfaction to our customers. If our service has not met with your expectations please let us know so we can try to put things right.

If you would like register a complaint you may contact us by either:

Email: MHOcustomerservices@metropolitan.org.uk

Telephone: 020 3535 2559

Post:  

Customer Care Coordinator

Metropolitan Home Ownership Services

Metropolitan Housing Trust Limited

The Grange

100 High Street

Southgate

London N14 6PW

Please quote your account number, name and address in all correspondence.

We will promptly acknowledge your complaint as soon as it is received and let you know if we require any further information. We will aim to resolve your complaint within 8 weeks of receipt. If you are not happy with our final response  or if we have failed to respond within 8 weeks you may refer your complaint to the Financial Ombudsman Service. The details are below.

If you would like a copy of our internal complaints’ procedure, please contact us as detailed above.

Financial Ombudsman Service

If we are unable to resolve your complaint you may ask the Financial Ombudsman Service to review it within 6 months from the date of our final response. You may contact them at:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Telephone: 0300 1239 123
Email: complaint.info@financial-ombudsman.org.uk

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