Welcome to the performance page of Metropolitan home ownership services.
We’re enjoying another year of encouraging progress. Thank you for your thoughts and ideas. They help shape the policies which supports our work in developing the products for our households and buyers. Here you’ll find details on how we manage our performance, the areas we’re strengthening and how our achievements compare.
We’ll keep you up-to-speed with latest developments so visit us regularly to see how we’re doing.
Recent highlights include:
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92% of customers stating they would recommend Metropolitan for help in buying a home
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21,194 equity loan programmes issued to help low-income homebuyers
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230 Housing Options Plus redemptions delivered on behalf of the Homes & Communities agency against a target of 175
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Nominations for Best Digital Marketing and Best Excellence in Customer Service in the Affordable Home Ownership Awards 2012
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Receiving over 580 registrations of interest for just 41 apartments showing a robust interest in the properties we build.
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100% of customers stating Metropolitan staff were ‘helpful and co-operative’
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Helping 534 homeowners ‘staircase’ their way (or buy more shares) towards owning outright their properties
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Receiving 57,476 visits per month on our HomeBuy Agency website; an increase of 27% from 45,224 (from data recorded Oct 2011-June 2012)
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A 96% response rate on the 21,395 calls made in the past year with 95.6% of those answered during our Twenty Second Response policy
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A new initiative, piloted for the GLA, to work with other housing groups in maximising available and affordable properties
For information take a look at our related links and documents.