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Our Performance

 Our Performance

 

Metropolitan’s home ownership team has an excellent track record of delivering great results through the hard work of our staff and the customer feedback that we use to drive service improvement.  Recent performance highlights include:

  • 83% of our customers recommend our Homematch service (2016 Homematch customer survey).

  • 97% of visitors to our show homes said that they would recommend Metropolitan’s home ownership service to others (feedback taken during the last year).

  • 91% of customers rated our show homes as good or excellent (feedback taken during the last year).

  • Our staff have have received 33 compliments from satisfied customers in the period from April to November 2016

  • We had no complaints escalated to the Housing Ombudsman during 2015/ 2016

  • We contribute annually to Metropolitan’s Stonewall submissions, where we are ranked in the top 20 companies in Stonewall’s workplace equality index.

  • We have been shortlisted for "Best Partnership" at this year's  National Housing Awards 2016.
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