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Our Performance

 Our Performance

 

Metropolitan’s home ownership team has an excellent track record of delivering great results through the hard work of our staff and the customer feedback that we use to drive service improvement.  Recent performance highlights include:

  • An eight out of ten customer recommendation rating for our Homematch service (2015 Homematch customer survey).

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  • 97% of visitors to our show homes said that they would recommend Metropolitan’s home ownership service to others (feedback taken during the last year).

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  • 79% of customers rated our show homes as excellent (feedback taken during the last year).

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  • Our staff have have received 97 compliments from satisfied customers in the year to May 2015.

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  • We had no complaints escalated to the Housing Ombudsman during 2014/ 2015.

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  • In our 2013 customer satisfaction survey, 86% of leaseholders and 96% of stand alone (equity loan) home buyers would recommend coming to Metropolitan when buying a home. This was the eighth consecutive year in which Metropolitan has achieved a recommendation rating greater than 8 out of 10.

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  • We contribute annually to Metropolitan’s Stonewall submissions, where we are ranked in the top 100 companies in Stonewall’s workplace equality index.

  • We have been shortlisted for 'Best Marketing Campaign' at this year's First Time Buyer Magazine Readers' Awards and won the National Housing Awards Customer Service Excellence Award in 2012 and 2013.
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