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Our Performance

Metropolitan’s home ownership team has an excellent track record of delivering great results through the hard work of our staff and the customer feedback that we use to drive service improvement. 

We’ll keep you up-to-speed with latest developments so visit us regularly to see how we’re doing.

Recent highlights include:

  • In our 2013 customer satisfaction survey, 86% of leaseholders and 96% of stand alone (equity loan) home buyers would recommend coming to Metropolitan when buying a home. This is the eighth consecutive year in which Metropolitan has achieved a recommendation rating greater than 8 out of 10.

  • Our resident mystery shoppers rated our Home ownership team as 8 out of 10 in the latest mystery shop – this is an increase in performance from a 4 out of 10 rating recorded just over two years ago.

  • We had no complaints escalated to the Housing Ombudsman.

  • Our staff have received over a hundred compliments from satisfied customers so far this year.

  • 100% of our new home buyers who completed our post completion survey were very satisfied with their new home.

  • Metropolitan’s sector leading approach to equality, diversity and social inclusion permeates the culture of the organisation at all levels and across all products and services.

  • Our leading Single Equality Scheme ‘All Together Now’ has been followed by a third successive top 10 placing in the Stonewall Workplace Equality Index and a consecutive appearance in The Times Top 50 Employers for Women.

For information take a look at our related links and documents.

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