We hope all of our residents enjoy living in their homes and have a good experience with us. We are always keen to involve our residents and listen to their suggestions or complaints so that we can continue to make improvements.
In this section you will find information on the involvement opportunities we offer, our customer feedback scheme, the changes we have made as a result of feedback as well as the results of previous surveys. Scroll the navigation menu on you left or click the links below for further information.
Shout about Metropolitan, home ownership services
Help us spread the word to others like yourself who may not be aware of the affordable home ownership options by sharing your positive experience.
Customer Forum Meetings
We offer a variety of ways to work with us including responding to surveys, attending meetings, or joining one of the resident groups. See this section for full details.
Have your say on the way Metropolitan home ownership service operates – from the business plan to our customer service standards and website. You will receive a gift voucher for your comments on each topic we email you about.
You Said, We Did
In this section you will find a list of some of the changes we have made as a result of feedback we have received.
If you would like to talk to us about getting involved in any of these activities, please contact us using the online form, call us on 020 3535 2700 or email us.