If you have recently moved into one of our properties, or taken advantage of any of the services which Metropolitan home ownership provides, like buying a further share in your home or selling your share of your home then you will have been asked to fill out one of our surveys.
We want to understand the needs of our customers, so the feedback that you give in these surveys is very important to us, and is used to improve the service which we provide.
The results of the surveys are discussed quarterly at performance review groups. These involve key personnel at Metropolitan home ownership, the people who are directly responsible for the range of services that we deliver to our customers. In these meetings the results from the surveys are scrutinized, and actions are developed to solve any problems.
Also, some of our Key Performance Indicators come from the results of these satisfaction surveys, identified by our customers as being important to them, so if satisfaction goes down for any reason then we will work to improve the service that you receive. The results of the surveys are presented, and discussed, at the monthly Service Review Group meetings.
We want to give you the best possible services combined with excellent customer care. To achieve this we need your help. If you have any compliments, suggestions or complaints about Metropolitan home ownership, our services and/or our staff then please complete our online form and we'll get back to you.
Compensation, reimbursement & goodwill gestures
We are committed to the delivery of excellent services. Where we fail to meet this level of service we are committed to putting things right.
If you are a customer of Metropolitan and have experienced service failures you may be able to make a claim. You may also be able to claim reimbursement if you have made home improvements and are now leaving your property.