If you have recently moved into one of our properties, or taken advantage of any of the services which MHO provides, like buying a further share in your home or selling your share of your home then you will have been asked to fill out one of our surveys.
We want to understand the needs of our customers, so the feedback that you give in these surveys is very important to us, and is used to improve the service which we provide.
The results of the surveys are discussed quarterly at performance review groups. These involve key personnel at Metropolitan Home Ownership, the people who are directly responsible for the range of services that we deliver to our customers. In these meetings the results from the surveys are scrutinized, and actions are developed to solve any problems.
Also, some of our Key Performance Indicators come from the results of these satisfaction surveys, identified by our customers as being important to them, so if satisfaction goes down for any reason then we will work to improve the service that you receive. The results of the surveys are presented, and discussed, at the monthly Service Review Group meetings.
If you wish to know more about what we are doing with your feedback to improve our services, please visit our You Said, We Listened page.
We want to give you the best possible services combined with excellent customer care. To achieve this we need your help. If you have any compliments, suggestions or complaints about MHO, our services and/or our staff then please complete our online form and we'll get back to you.