The National Residents’ Group (NRG) helps to shape services, strategy and policy around customer needs and monitors decisions that have been made by Metropolitan. Made up of up to 12 customers from across the organisation, and up to two independent members, the National Residents’ Group monitors Metropolitan’s operational performance across our housing and care & support services.
The group scrutinises Metropolitan’s approach to involving our customers, assessing the impact and benefits of involvement to them and the organisation, and the value for money this offers. It also provides a way for Metropolitan customers to raise concerns with the regulator, once they have exhausted the internal resolution processes.
The National Residents’ Group meets bi-monthly in London, Nottingham and Cambridge. Members are recruited for their ability to challenge Metropolitan constructively and to represent the views of our diverse customers.
If you are already a Metropolitan resident, or are about to become one, click on the link below for more information and how to contact the NRG and get involved.
Metropolitan’s National Residents’ Group (NRG)