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Information about how we are doing and how we are improving.
Information on this page:
- Customer Satisfaction
- Compliments and Complaints
- Financial Report
Customer Satisfaction
We enjoy consistently high levels of customer satisfaction. In our 2010 customer satisfaction survey, 95.7% of customers who were yet to move in reported that the person who had answered their query was helpful and friendly, and 94.7% said they would recommend going to MHO for help in buying a home.
Our Customer Service Standards:
http://www.mho.co.uk/about-us/how-mho-works/service-standards/
Compliments and Complaints
Our Complaints Procedure:
http://www.mho.co.uk/about-us/how-mho-works/copy_of_service-standards/
How we improve through your feedback:
http://www.mho.co.uk/scheme-pdfs/YouSaid_Jan-Mar09.pdf/view
MHO Financial Report
Download a copy of our financial report below.