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Metropolitan scoops top prize for customer service for second year running

13 September 2013

Metropolitan's Home Ownership team collect the award from comedian Jack Dee and the category sponsor.

Metropolitan's home ownership team follow up success at last year's Affordable Home Ownership Awards with National Housing Award recognition.

Metropolitan yesterday (12 September) picked up the Excellence in Customer Service Award at the National Housing Awards 2013.

The home ownership team at Metropolitan prides itself on delivering excellent customer service to customers from the first point of contact to the last across its range of products and services.

Judges at the prestigious National Housing Awards praised Metropolitan’s performance and success in driving service improvement for the benefit of customers and named the organisation the winner during a ceremony hosted by comedian Jack Dee at the Lancaster London Hotel.

Throughout 2012/13, the Home Ownership team has performed outstandingly, receiving 111 customer compliments, 100% satisfaction levels in new home surveys and answering 91.4% of 89,050 calls within 20 seconds.

Bernie Conroy, Home Ownership Director at Metropolitan, said: “We are absolutely delighted to receive this award and industry recognition of our efforts.

“Metropolitan’s 50 year history is a story of meeting customer needs and our Home Ownership team should be very proud of this win. I would like to thank our customers, partners and our staff for their contribution to this success. To win a national award for excellent customer service for the second consecutive year is a measure of the strength of our commitment to putting customers first.”

The awards are judged by a panel of industry experts and residents and recognise the success of housing associations, private developers and their partners and suppliers in the provision of affordable homes.

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